ISO 9001:2015 in Detail
The standard is a series of documented business practices that are primarily directed at improving the quality of the service and or product that your organisation supplies or produces.
The standard identifies SEVEN quality management principles that can be used by managment to drive the organisation towards improved performance. The principles are:
- Customer Focus
- Leadership
- Engagement of People
- Process Approach
- Improvement
- Evidence Based Decision Making
- Relationship Management
One of the key designs of the Standard is to enable the development of your quality management system to fully integrate into the normal operation of your business. If the standard is properly implemented and adopted then requirements of the standard by default demands the company continually reviews and improves its performance.
1. CUSTOMER FOCUS
An Organisation is dependant on its customers and therefore should understand the needs of the customers and in addition meet the requirements and strive exceed customer expectations.
2. LEADERSHIP
Leaders at all levels should establish the clear purpose and direction of the organisation. In addition they should create conditions in which people are engaged in achieving the organisations quality objectives.
3. INVOLVEMENT OF PEOPLE
Competent, empowered and engaged people at all levels throughout the organisation are essential to enhance its capability to create and deliver value.
4. PROCESS APPROACH
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
5. IMPROVEMENT
Successful organisations have an ongoing focus on improvement.
6. EVIDENCE BASED DECISION MAKING
Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
7. RELATIONSHIP MANAGEMENT
For sustained success, an organisation manages its relationships with interested parties, such as suppliers.
